FAQs

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Frequently asked questions
Welcome to our Frequently asked questions page - we have compiled a list of answers below to the most commonly asked questions. Don't worry if your question is not answered below please feel free to email our team, call +44 (0) 121 236 6637 or fax +44 (0) 121 236 6005. Alternatively if you would like to contact us in writing please post to Glassdomain Ltd, 199 Warstone Lane, The Jewellery Quarter, Birmingham, B18 6JR.
I'm new to this website - how do I place an order?
Firstly, thank you for your interest in our website and products. The first step is to Register with our website click here.
I'm a returning customer how do I order?
Just go to our login page and enter your email address and password.
I forgot my password?
Just go to our login page and enter your email and click 'Reset your password'. .
Can I place my order over the phone?
Yes of course, please just call us on 0121 236 6637 and let us know the details of the product you are interested in and one of our team will guide you through and answer any questions you might have.
How do I know you have received my order?
When you order though our website and are successful our website will automatically email an 'Order acknowledgment' to you showing details of your order. Our office will also write to you by email (Monday to Friday) with an 'Order Confirmation' confirming that we have received your order and payment and that we are now in the process of fulfilling your requirements.
I have not received a 'Order Acknowledgment' email?
If you have ordered through our website and have not received an email 'Order acknowledgment' but think you have completed the process successfully. Please contact our office immediately (Monday to Friday - 9am-5pm)and one of our team will be on hand to help. Before contacting our office we recommend checking you spam/junk email folders to see if the email has gone there by mistake.
I have not received an 'Order Confirmation' email?
If you have ordered through our website and have received an 'Order acknowledgment' email but have not received and 'Order Confirmation' email (within 2 days) please contact our office immediately (Monday to Friday - 9am-5pm)and one of our team will be on hand to help. Before contacting our office we recommend checking you spam/junk email folders to see if the email has gone there by mistake.
Do you have a Showroom?
Yes we do! We are based in the heart of England within the Birmingham Jewellery Quarter. Our showroom is over 3000sqft with a selection of the products we sell on show. For more information and to find out how to find us please click here
Do you have every item in your Showroom?
No. As we offer a large range of products and finishes it is impossible for us to stock every item. To check what is on show please contact us
Can we purchase from the Showroom?
Yes you can! If you are looking to visit and make a purchase we recommend making an appointment first with one of our team. Please contact us for more information on 0121 236 6637
Do you sell to Businesses/Trade?
Yes we do. A large section of what we do and who we are is dedicated to working with many of the most renowned designers and design houses. To find out more about our contract/trade side of the business click here.
What type of cards do we accept?
We accept most major credit card and debit card payments online, however please note that we do not accept American Express Cards. Should you wish to pay for a product by cheque or by bank transfer please contact our office for further instructions either via phone 0121 236 6637 or via our website contact form.
Can I pay by Cheque or bank transfer?
Yes we can accept payment by cheque and bank transfer. Should you wish to pay for a product by cheque or by bank transfer please contact our office for further instructions either via phone 0121 236 6637 or via our website contact form.
Can I just pay a deposit?
Yes we can on occasion take a deposit. for more information please contact our office directly though our contact form or on 0121 236 6637
Can I obtain an invoice for my order?
Yes you will be automatically sent an invoice by email within a few days of your purchase confirming what you have ordered and any other relevant details.
Do we Zero rate VAT for Overseas?
At the moment, we only deliver to the UK and Republic of Ireland. And unfortunately we can't zero rate VAT for orders being shipped outside the UK after delivery to your UK address.
Where are glassdomain products made?
Our 'glassdomain' and 'Icon-glass' branded products are designed and manufactured right here in the UK. This ensures we have full control over production of our own items ensuring you the customer receive the only the very best. FIAM and SOVET products are produced in Italy by two of the most respected glass production houses in the world - their products have been created by some of the best known designers and the quality of their product matches with our own very high standards.
Do you send out samples?
Samples can be obtained from us at a cost. As glass is an expensive raw material we only tend to make samples to order. We advise our customers to either visit our showroom or contact us directly to find out more.
Can I have my own colour?
Yes we do offer a bespoke colour service on the 'glassdomain brand' range of products. We normally work with RAL colour references. For more information and to discuss with our team please contact us directly
What's the difference between Standard Clear and Extra Clear Glass?

We generally use two type of glass to make our furniture - Standard Clear and Extra Clear Glass; both have their own unique appeal and colour character.  Extra clear glass is becoming more and more popular in glass furniture these days and is given as an alternative option on many of our products for sale through our website and showroom. The structural performance of Standard and Extra Clear Glass is exactly the same the only difference is the colour/tint.


Standard clear Glass has a slight green tint to the body of the glass and a very dark green edge detail (most of the products you see on our website are photographed with this glass option).

Extra Clear Glass has very little tint to the body of the glass appearing almost completely transparent - the glass edge has a very slight crystal blue/green tint.

To see an photo sample of both glass together click here.

Please note: that on larger and thicker glasses  the tints can become very slightly more prominent.

Can I choose my own size?
Yes! we do offer a bespoke 'made to measure service on the 'glassdomain brand' range of products.
When shopping on-line please be sure use the 'bespoke filter' button on the left hand menu of the shop - this will help identify which items are available. For more information please visit our Bespoke page and watch the video guide.
Is glass Strong?
Yes, very strong. All of our 'glassdomain' branded glass furniture are produced using toughened glass(unless otherwise stated), sometimes known as 'tempered', to comply with BS EN 12600. BS EN 12600 has now superseded BS 6206 as a European wide performance standard for impact safety glass. Please note that due to the nature of curved/formed glass and the way in which it is produced it is impossible to toughened this glass. For this reason glassdomain.co.uk only sells the very best glass furniture brands produced by highly specialist designers and manufacturers. These products have been highly tested to ensure they are safe for your home or office.
Can Glass/Toughened Glass be Scratched?
As with most materials glass can be scratch if miss-used or miss-treated, however glass is a strong material and under normal use our glass furniture should last a lifetime. In fact if you compare other high gloss or transparent materials to glass, glass will normally out greatly perform all in terms of strength and resilience making glass an ideal material for furniture.
What is the difference between Standard Clear Glass and Extra Clear Glass?
Standard Clear Glass has a natural green tint and the edge of the glass will appear dark green. The Extra Clear glass is without the green tint when looking through the surface of the glass appearing a lot clearer than standard, however please note that this glass still has a tint to the edge of the glass which is more of a blue-aqua green colour.
For a sample photograph of the glass please click here (please note that this is a guidance only and may vary slightly from item to item). Please note: the tints found in both glass can vary slightly depending on the thickness and also the size of the glass used due to the way the light refracts and reflects.
Do I have to put the product together or do any installation when I receive my furniture?
Of course not; we pride ourselves in our ability to take care of our customers. We will deliver and place your product exactly where you wish, removing all packaging as we go.
Please note: we can not install items which require fixing to walls such as mirrors, which are supply/delivery only.
How do I care for my glass furniture?
Caring for your glass furniture is easy. If you need to clean the item you only need to dust off the surfaces using a soft cloth. Where stubborn marks appear, use a soft cloth with a mixture of mild soap or liquid detergent, followed by rinsing with a further clean damp cloth before thoroughly drying the item. Please do not use abrasive cleaning materials or contaminated cloths. Use mats to protect the glass from hard materials that may cause scratches to the surface. Should you want to move your furniture then always lift it from the floor. Do not attempt to slide as this may cause undue stress to the product.
Can I move my furniture?
Yes. For furniture items such as coffee tables always lift it from the floor and avoid sliding your furniture into position as this may cause undue stress to the product or feet.
For items such as dining tables, desks etc; the top should be removed first, then move the base in top the new position and replace the top. If you are unsure please contact us and one of our team will advise you.
Where do we Deliver?
Mainland UK - We can take all orders for Mainland UK through our on-line shop.
Isle of Man - We can now offer a delivery only service to the Isle of Man at no extra charge. If you live on the Isle of Man and would like to purchase our furniture please contact us through our website or through our office on +44 (0) 121 236 6637 Mon-Fri 9am-5pm.
Ireland & N. Ireland - We can now offer a delivery only service to Ireland and Northern Ireland. If you live In Ireland and would like to purchase our furniture please contact us through our website or through our office on +44 (0) 121 236 6637 Mon-Fri 9am-5pm.
Do you deliver outside the UK?
We deal with special shipping requirements on individual application. Please contact us directly for more information.
I have ordered several items will they arrive at the same time?
Normally we will wait for all of your items to be ready for shipping prior to arranging delivery with you.
Can I change my delivery address?
Should you need to change your delivery address please contact our office immediately through our contact form or by phone on 0121 236 6637
What is included as part of the delivery service?
As part of our commitment to offer the best possible service our appointed delivery team will deliver and place our furniture items for you. Please note: this service does not include for any fixed furniture and excludes mirrors and Splashbacks.
I am unsure that I'll be able fit the product(s) into my home/office?
First of all take any measurements of the access route, if there is anything which you are concerned or unsure about please contact one of our team and they will help advise you.
How do we charge for delivery?
Our delivery service is worked out based on your postcode. As you progress through the website shop and enter your delivery details the shopping basket will indicate any delivery costs prior to ordering on-line. For more information or to obtain a delivery quote, Please contact us directly for more information.
How long does delivery take?
Glassdomain products are made to order. Each item takes around 3-4 weeks to complete.
SOVET and FIAM products come direct from Italy and take 4-6 weeks to complete.
ICON-GLASS products are made to order. Each item takes around 3-4 weeks to complete.
Please Note: This may vary slightly depending on the item ordered.
Where is my order?
We do our up most to keep you informed as to the progress of your product. We will also quote a delivery period upon purchase and a guide only - this can be found at the top left of the invoice issued as part of the order confirmation email.
We (or our chosen delivery company) will contact you approximately 1 week before delivery to schedule the service.
We welcome enquiries; please contact us for with your reference code (invoice number) for an update on your order.
Please Note: If you have ordered more than one product from us we will normally wait until all products are ready for shipping.
What if I am not in when you deliver?
We will arrange a convenient time for delivery and contact you before we dispatch your glass furniture to ensure that delivery is convenient. If you do not make this agreed appointment you may be asked to pay towards the delivery costs. If you think you might not be able to make the delivery or have missed the delivery please contact us as soon as possible or call our team on +44 (0) 121 236 6637.