DELIVERY & PLACEMENT
WHERE CAN WE DELIVER?
Mainland UK - We can taken all orders for mainland uk through our on-line shop.
Isle of Man - We can now offer a delviery only service to the Isle of Man at no extra charge. If you live on the Isle of Man and would like to purchase our furniture please contact our office on +44 (0) 121 236 6637.
Ireland & N.Ireland - We can now offer a delviery only service to Ireland and Northern Ireland. If you live In Ireland and would like to purchase our furniture please contact our office on +44 (0) 121 236 6637.
HOW LONG DOES IT TAKE?
Glassdomain products are made to order. Each item takes roughly 3-4 weeks to complete.
SOVET and FIAM products come direct from Italy and take 4-6 weeks to complete.
Please note: This may vary slightly depending on the item ordered.
PLACEMENT OF FURNITURE
We believe if a job is worth doing it's worth doing well. With all of our UK mainland deliveries our delivery team will delivery and place the product just where you require. We will also remove any waste and packaging as we go. We believe this process allows you to enjoy your experience with us more. Once we are finished you are ready to start enjoying your furniture.
At this time we are unable to offer a delivery and placement service outside of the UK mainland.
DELIVERING YOUR ITEM(S)
As soon as your item is ready for dispatch our delivery team will be in contact to arrange a convenient time to deliver and place the item.
The customer is obliged to check the number of packages and their condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
Any complaints due to defects of on any other grounds must be received within 8 days after receipt of the goods, and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for refusal to pay or delayed payments: No claims of breach of contract, requests for termination of contract or counter-claims shall be permitted once the aforesaid period has passed.
No Claim shall be considered unless payment of the full price of all invoices, including those not yet due, has been made.
No returns of Goods shall be accepted unless agreed and authorised by the vendor in writing.
Any invoice not rejected or queried within 3 days shall be considered accepted in full. No Claims shall be accepted unless formal complaints are stated on delivery.